SFR

SFR (Société française du radiotéléphone) is the second largest telecommunications company in France. Headquartered in Paris, it provides a range of voice, video, data, and internet telecommunications and professional services to consumers and businesses. Its services include fixed-line and mobile telephony, high-speed internet, IP television and TV boxes. SFR has more than 21 million customers, ranging from individuals to large corporations to governmental agencies.
Kubernetes
Kafka
Platform Engineering
Industry
Technology, Information and Internet
Project Type
Platform Engineering
Technologies
Java, Golang
OpenCredo-Case Study Banner -SFR
OpenCredo-Icon: Quotation Marks -Bright Coral

Neo4j is an obvious solution to explore for a graph network problem. It manages risk on the client side, and it also makes processes more efficient.

Project Manager

SFR

The Challenge

SFR is responsible for managing a national telecommunications network consisting of millions of interconnected components. If just one element of this network fails, it can have an enormous knock-on effect on its customers. As SFR is bound by service level agreements, with financial penalties for unplanned downtime, they were keen to predict any points of failure, and minimise the impact of downtime on its customers.

The network was monitored by 30 different systems which were inflexible and expensive to maintain. Any attempts to enrich data modelling within these systems would prove costly and painful. Consequently SFR consequently it was necessary to deploy an entirely new solution.

The Solution

Through our initial Discovery work with SFR’s internal project team, we were able to confirm their core needs and reach a consensus on a proposed solution - deployment of Neo4j, a NoSQL graph database. This technology offered SFR the best potential method of modelling their network, as Neo4j’s 1:1 mapping would provide a more natural representation of their network’s physical components.

Following acceptance of the proposed approach, we progressed to delivery. Neo4j has the added advantage of being an open source product which allows for rapid development of prototypes. This enabled us to quickly demonstrate the viability of the technology, and ensure it met SFR’s needs. The result was a solution that empowered SFR: with a database of their own design, and the ability to query their network (analysing millions of components at country level), they could detect and assess any points of failure. With this information they could better plan maintenance activities, and reduce their costs, which in turn would provide their customers with an improved and even more stable service.


Collaborating with SFR at every stage, from concept through to production, ensured the solution stayed aligned with their needs, whilst affording SFR an opportunity to gain knowledge of graph database implementation and contemporary software practices.

The results

SFR is now self-reliant, and no longer dependent on legacy third-party systems. By working in partnership with us, SFR now possess the technology, knowledge and expertise to proactively manage their network, and offer their customers the best possible service.

As a result of our partnership, we were able to leave the SFR team with: 

OpenCredo-Icon-bright coral

A flexible and scalable solution that allows for future growth or network changes

OpenCredo-Icon-Check green

In-house capability to manage its systems and minimise network downtime

OpenCredo-Icon-Check purple

Reduced technology costs and fewer compensation claims

OpenCredo-Case Study Banner: Verica
"We engaged OpenCredo to accelerate the build and delivery of our Kubernetes and Kafka verification modules and the results were outstanding. This was a critical part of our go-to-market strategy for our Continuous Verification Platform..."

Casey Rosenthal

Co Founder & CEO of Verica, Author of Chaos Engineering: System Resiliency in Practice

OpenCredo-Case Study Banner: Woorank
“If I had said when we set out on this project, ‘we are going to have an entirely new infrastructure and the old infrastructure ported within weeks’, people would have thought I was crazy. But by working with OpenCredo we got what we wanted much faster.”

Nils De Moor

CTO

OpenCredo-Case Study Banner: Motability Operations
"I highly recommend OpenCredo for their outstanding partnership in helping us accelerate and deliver our platform engineering improvement initiative. The team hit the ground running and consistently demonstrated a strong work ethic. OpenCredo's professionalism, deep cloud-native skills and insightful recommendations helped ensure our platform was aligned with modern standards yet also tailored to fit within our unique engineering context..."

Julian Austin

Head / Lead Software Engineering
& Agile Transformation Department

Looking for a hands-on software delivery partner?

Book in a quick 20 minute discovery call with our consultants to discuss your specific project and objectives.

Book now
OpenCredo-Photo-Nicki Watt & Consultants