Using Neo4j graph database to minimise network downtime, improve customers’ experience and reduce costs
Complex national telecommunications company, with legacy third-party technology, needed to predict its network’s potential points of failure; whilst reducing technology costs, network downtime and financial penalties, in order to improve its customers’ experience.
SFR is now self-reliant, and no longer dependent on legacy third-party systems. By working in partnership with us, SFR now possess the technology, knowledge and expertise to proactively manage their network, and offer their customers the best possible service.
Through our partnership we delivered:
- A flexible and scalable solution that allows for future growth or network changes.
- In-house capability to manage its systems and minimise network downtime.
- Reduced technology costs and fewer compensation claims.