Watch the recording of Simon Copsey’s talk, “Systems Thinking for Happy Staff and Elated Customers” from the Agile Agnostic Meetup.
Every organisation has problems to overcome. At first glance, they seem daunting: software bugs, financial issues, staff troubles, operational woes. However: what if all these problems weren’t disconnected, but actually stemmed from the same underlying cause? What if – by tackling that underlying cause – we could make all those obstacles disappear in one go? And, what if it was surprisingly simple to find that underlying cause?
Simon Copsey’s talk draws on the Theory of Constraints, and he shares his insights on identifying and resolving cross-functional issues that cause widespread pain but often go unaddressed.